The hotel offers amenities for your comfortable stay and unforgettable experiences
Refreshing Retreat
“The pool area was amazing with a perfect temperature, and the jacuzzi felt just like being in a hot bath, providing a delightful escape.” view full review
Easy Access
“The secure parking right at the entrance made checking in and out super convenient, which we truly appreciated during our stay.” view full review
Comfortable Stay
“Our room was well-equipped and cozy, with a lovely private terrace that added a touch of luxury to our experience.” view full review
Thoughtful Accessibility
“The hotel had great accessibility features, which made navigating the facilities comfortable and easy for everyone.” view full review
General
No smoking on site
Wi-Fi
Parking
Safe deposit box
24-hour reception
Express check-in/ -out
Pets allowed
Rooms/ Facilities for disabled
Wheelchair access
24-hour security
Luggage storage
Coffee shop
Vending machines
Smoke detectors
Electric vehicle charging station
Fire extinguishers
Key access
Services
Room service
Housekeeping
Laundry
Dry cleaning
Welcome drink
Dining
Bar/ Lounge area
Outdoor dining area
Business
Meeting/ Banquet facilities
Children
Cots
Babysitting/Child services
Facilities for people with disabilities
Toilet for disabled
Bathroom for disabled
Spa & Leisure
Seasonal outdoor pool
Indoor swimming pool
Sun loungers
Sun terrace
Garden area
Leisure/ TV room
Spa & wellness centre
Turkish bath
Steam room
Jacuzzi
Pedicure
Manicure
Waxing
Body scrub
Facial
Treatment room
Body wraps
Back massage
Head massage
Full body massage
Pool with view
Room features
Air conditioning
Heating
Soundproofed rooms
Sitting area
Dressing area
Terrace
Garden furniture
Dining table
Bathroom
Free toiletries
Sink
Media
Flat-screen TV
AM/FM alarm clock
Show more
Location
2 Rue Camille Saint Saens,
Carcassonne,
France,
11000,
Occitanie
Map view
2 Rue Camille Saint Saens,
Carcassonne,
France,
11000,
Occitanie
City landmarks
Church
Carcassonne Cathedral
1.5
km
Church
Chapelle Notre Dame de la Sante
840 m
Bridge
Pont-Vieux
950 m
Rue Courtejaire
Portail des Jacobins
1.3
km
Museum
Musee des Beaux-Arts
1.3
km
Church
Eglise Saint-Vincent de Carcassonne
1.7
km
Museum
Memorial House
1.6
km
Museum
School Museum
620 m
Church
Saint Gimer Church
700 m
Museum
Maison de la Chevalerie- La Cite
800 m
11 rue du Plo
Cooperative Artisanale de la Cite
800 m
Church
Chapelle des Dominicaines de Carcassonne
1.3
km
A61 West Sur la Rive droite de l'Aude
Historic Fortified City of Carcassonne
2.4
km
Place Gambetta
Place Gambetta
1.2
km
42 rue Barbes Marché ouvert des maraîchers
La Bastide Saint-Louis
1.6
km
Square
Place Carnot
1.6
km
Rue Voltaire
Calvaire Garden
1.5
km
Nearby
Castle
Cite de Carcassonne
380 m
11000 Carcassonne
La Cite Medievale
420 m
1 rue Viollet le Duc
Chateau Comtal
450 m
Church
Eglise Saint-Nazaire
570 m
1 Rue Violet-le-Duc
Chateau et Remparts de la Cite de Carcassonne
370 m
Museum
Museum of the Inquisition
430 m
Place du Chateau
Buste de Cros Mayrevieille
360 m
CarcassonneFrance
Cathar Castles
410 m
A Proximite de la Porte Narbonnaise en Dehors de la Cite
Museum of the Middle Ages
230 m
2 rue de la Porte D Aude
La Porte D'aude
480 m
9 Place du grand Puits
La Maison Hantee
430 m
Castle
Festival de Carcassonne
440 m
Store
La Fille du Midi
470 m
Restaurants
Chez Marcel
330 m
7 B rue du Treseau
Restaurant Plein Sud
360 m
116 avenue du General Leclerc
Majiyah
430 m
10 B rue de la Porte D Aude
Restaurant du Petit Puits
520 m
1 rue du petit Puits
Cafe Pol
450 m
26 rue du Plo
le Chaudron Cathare
540 m
8 rue du Plo
Le Bosfore
740 m
138 avenue du General Leclerc
Le Jardin de la Tour
450 m
11 Rue de la Porte d'Aude
Cosy du Plo
580 m
1 rue du Plo
Reviews and Ratings
Feedback from previous guests about their experience.
76%
liked the hotel and would stay again
Great Location
Helpful Staff
High Prices
Small Bathroom
7.6/10
Very good
Rooms
7.3
Location
8.7
Service
7.7
Dining
7.0
Guest reviews
7.6/10
based on 7 reviews
8.1
8.1/10 based on 2243 reviews
Helen
United States,
March
2024
8.0/10
I absolutely loved my stay at the hotel! The location was perfect, right by the old city entrance and the castle. The service was top-notch, with a lovely swimming pool and relaxing decking area just outside my room. The dining experience was delightful, offering a variety of delicious options. However, the room was smaller than expected, especially with our luggage, and I had to skip breakfast due to the high price.
Rooms
7.0
The room had a large comfy bed and a lovely terrace area, but it was tiny, making it a bit cramped with our child's cot. Unfortunately, the space was too small for our luggage to open comfortably.
Service
8.0
The staff were very helpful and polite, although there were instances of delays as the barman had to cover the reception. Room service and housekeeping were good.
Location
9.0
The location was excellent, right by the old city gate and the castle, offering a magical and relaxing setting. It couldn't have been more perfect for a short getaway.
Dining
8.0
The dining experience was very good, with a wide selection of breakfast items, although the price was a bit high at €15 per person.
Facilities
8.0
The hotel offered a nice swimming pool and a lovely decking area outside the rooms, perfect for relaxation.
Brian
United States,
March
2024
7.8/10
The hotel rooms were comfortable, but the bathrooms were very small and the design was a bit over the top. The separate building with no views at the back was disappointing. The service was friendly and professional, but there was a 45-minute wait for check-in. The location was secure and convenient, with excellent breakfast quality and a relaxing pool area. The dining offered lovely views but was a bit expensive. Overall, a mixed experience with some pleasant features and some room for improvement.
Rooms
7.0
The rooms were very nice but a little bit over designed. The bathroom was very small, which was a downside. Make sure to confirm if you require a balcony or terrace as they may not be available.
Service
8.0
The staff were all very friendly and obliging, though the 45-minute wait for check-in was not ideal.
Location
9.0
The location was excellent, with a relaxing pool area and outside lounge. The quality of food at breakfast was good, but the actual serving method could be improved.
Dining
7.0
The dining experience offered a lovely view of the garden and old cite. The buffet selection served as table service was enjoyable, but prices were high resulting in unnecessary wastage.
Facilities
8.0
Facilities were convenient with parking and a great view from the bar.
Great Location
High Prices
Bruce
United States,
October
2023
8.2/10
I absolutely loved my stay at this hotel! The rooms were incredibly comfortable and clean, and the outdoor sitting area was a lovely touch. The location couldn't have been better, although I wish there were coffee facilities in the room. The service was top-notch with pleasant and extremely helpful staff. The dining experience left a bit to be desired in terms of value for money. The facilities were great overall, with just a few minor improvements needed.
Rooms
9.0
I had the best sleep ever on the luxury, quality beds in the comfortable and clean rooms. The only downside was the separate area that gave a 'motel' vibe.
Service
9.0
The staff members were all delightful, always welcoming and accommodating. They made my stay truly excellent.
Location
8.0
The hotel's location was perfect for exploring both the new and old town. It felt secure, and the quality of food at breakfast was good.
Dining
7.0
The dining options were good but slightly on the expensive side. I would have preferred a bit more variety for the price.
Facilities
8.0
The facilities were great overall, but some small improvements could be made to enhance the guest experience.
George
United Kingdom,
August
2023
7.0/10
The hotel rooms, though behind the reception in a separate building, were a bit disappointing with no views, despite being a 'family' room with ample space. The service was friendly and helpful, especially during the final two nights. The location is excellent, with a relaxing pool area and attached to a sister hotel. The dining options were limited without a kitchen, resulting in high wastage. The facilities are basic but functional.
Rooms
6.0
The rooms, although in a separate building behind the reception, were disappointing without any views for a 'family' room.
Service
8.0
The service was friendly and helpful, particularly during the final two nights.
Location
9.0
The location is excellent, with a relaxing pool area and attached to a sister hotel.
Dining
5.0
The dining options were limited without a kitchen, resulting in high wastage.
Facilities
7.0
Basic but functional facilities.
Arthur
United Kingdom,
May
2023
7.6/10
The hotel is conveniently located just across the road from the medieval city, offering a secure and quiet environment. The rooms are well-appointed in a style that suits American preferences, but be sure to double-check if you need a balcony or terrace. The service is warm and welcoming, although checking in might take a bit longer. The dining experience overlooks a charming garden and the old city walls but can be a bit pricey. Overall, a great location with a few minor quirks to consider.
Rooms
8.0
The rooms are appointed in a style Americans are used to and offer comfort and cleanliness.
Service
7.0
The staff is genuinely warm, friendly, and welcoming, even if you may experience a slight delay during check-in.
Location
9.0
The location is excellent, just across the road from the medieval city with easy access to the town center. A perfect spot for an early evening drink.
Dining
7.0
The dining experience with a view of the lovely garden and old city walls is pleasant but can be a bit pricey. The variety of options is decent.
Facilities
7.0
The facilities offer a satisfactory experience, although it's recommended to consider the overall value for the price paid.
John
United Kingdom,
April
2023
7.4/10
The hotel's rooms are located across the street and have a unique and small design, with fuchsia curtains. While the rooms weren't very spacious, they were acceptable. The service was mixed; some staff members were helpful, while others ignored issues like hot showers or poorly lit areas. The location under Carcassonne old town offers a beautiful view but may require a bit of walking to reach certain areas. The dining experience provided buffet-style service with a selection of fresh items. Overall, the facilities are good, but there were inconsistencies in room allocation.
Rooms
7.0
The rooms were small but acceptable, with a unique design and fuchsia curtains.
Service
6.0
The service was a bit inconsistent, with some staff members being helpful and others ignoring issues.
Location
8.0
The hotel's location under Carcassonne old town offers a beautiful view, but some parts may require extra walking.
Dining
8.0
The dining experience offered buffet-style service with fresh items.
Facilities
8.0
The hotel provides good facilities, though room allocation had some issues.
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